: How you handle customer complaints can make a big difference in whether you lose a customer or get one who might even spread a good word about you. There are some definite do’s and don’ts to customer complaints, as evidenced by the following
: When you receive poor customer service from a small business, you may want to complain. The following are tips for doing so. Ask to speak to the manager You will want to speak to someone in charge. Speaking to another emp
: Many companies have customer service reps who use scripted responses. The company may do this in an effort to streamline their responses, however the strategy can backfire. The responses are oftentimes not the best to give, and can lead to bad cus